It's been 3 months they usually still have not contacted me regarding the new elements (my laptop remains to be with me because they explained that the new elements will not be here yet). I have to drive each of the way to the provider centre every time they contact and supervisor even has the guts to problem just how much it costs me to travel each time there in the cynical manner when I informed them that I've hassle traveling to and fro each and every time.
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They neglect to inform their costumers when technical issues occure. All round an individual is prabably greater off not obtaining a laptop from asus in the least. Commit your hard earned money and time into something that not less than functions.
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I questioned the customer care rep to incorporate a statement Having said that not to execute any other repairs without the need of calling me or wipe info from the opposite drives. I also incorporated this ask for in published sort during the RMA paperwork transported in with my laptop. Following my laptop was returned, I uncovered ALL of my drives had been wiped and contained no info. Now ASUS refuses to acknowledge they produced any error, apologize, or make any try and compensate me for The very fact they disregarded my request and deleted many hundreds of gigabytes of important facts. In addition to that, that they had the worst customer support ever!!!!!!!!
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ArdenP Says: May 25th, 2016 at 3:00 pm Under no circumstances BUY ASUS. Their solutions fall short and their customer service is definitely the worst I’ve ever expert!! My new $1700 ASUS laptop would only boot for the BIOS monitor. As outlined by Ideal Acquire, where I ordered the laptop, the good condition harddrive containing my operating process had unsuccessful. ASUS informed me to deliver in my laptop to obtain it fixed underneath factory guarantee. The challenge was is the fact that I continue to had critical site data on the opposite drives, but I wasn't capable of backing this facts up simply because my Personal computer wouldn’t boot in the slightest degree.
After i was last but not least ready to speak to a real particular person there, I asked go to this web-site should they imagined I'd a "lemon" and could have a alternative or credit history for your new a single (different brand). They claimed it usually usually takes a minimum of three repair service Heart trips right before they do that. Determined by the laptop's functionality so far (and also the ASUS assessments I have go through), I is likely to be in for more of the identical before I may get a new a single.
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